Legal

Terms and Conditions

Last updated: 25 August 2026

1. Ordering

You can purchase a product through the online shop section of our website.

After submitting an order, you will be sent an order acknowledgement email with details of the product(s) you have ordered. Please note this email is an acknowledgement only and not an acceptance of your order. All orders placed by you are subject to acceptance by Old Castle Farm Hives. If your order includes products which are not available from stock, we will contact you by email or telephone. You will have the option to wait until the goods are available from stock or to cancel the order.

2. Payment Card Security

We use a trusted third-party payment provider, Worldpay, to process your payment card details for purchases made on this website, including Google Pay and Apple Pay. We do not receive or store any information on the contents of your payment card from Worldpay, only a notification that your payment was approved or declined. Payment card details are collected and processed on a secure, hosted payment page to ensure your details are never compromised.

We are PCI DSS compliant, maintaining regular scans and checks in line with payment card industry requirements.

We do not accept American Express.

3. Delivery Information and Costs

We operate standard business hours Monday to Friday, 9am to 5.30pm. We will arrange for your order to be shipped to you generally within 1 working day, subject to stock availability. We will notify you if stock is not available and advise on timings. You may then receive your order in parts but will not incur any additional delivery charges.

Orders placed before 2pm are generally dispatched for next working day delivery within mainland UK, though this is not guaranteed. Deliveries to Scotland may take up to 2 working days. Once a parcel has left our premises and is in the courier’s possession, we have no control over its handling and cannot guarantee delivery timings.

Once delivered, the product ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered.

When possible, we will try to combine your ordered items so that we can reduce the delivery cost, in which case we will contact you and refund as necessary.

Collection

Collection can be made at Old Castle Farm, Fairyland Road, Tonna, Neath, SA11 3QB. Please ring to arrange.

Please contact us for pallet shipping costs for orders over 95kg.

Purchases over £500 are shipped free of charge. Glass jars, bee feed, machinery (extractors) and Poly Nucs do not qualify for free shipping.

Glass jars are fragile items. Please inspect your delivery as soon as possible and let us know of any transit damage promptly, so we can investigate with our courier. This does not affect your statutory right to reject damaged or faulty goods within 30 days of delivery under the Consumer Rights Act 2015.

Where We Ship

We accept online orders from the countries listed below. If your country is not listed, please contact us and we will be happy to provide shipping costs and take your order by other means.

Courier services are selected at our discretion and may vary depending on order size, weight, destination and other circumstances. Reference to a specific courier does not guarantee that courier will be used for any given order.

International Orders — Taxes and Duties

All orders from Old Castle Farm Hives are dispatched from the United Kingdom. For deliveries outside the UK, the recipient is solely responsible for paying any applicable import duties, customs fees, local taxes, brokerage fees or other charges imposed by the destination country.

These costs are not included in our product prices or shipping fees and must be settled directly with the relevant local authority or courier before delivery can be completed.

Old Castle Farm Hives is not liable for any additional costs, delays, or refusal of delivery resulting from unpaid customs fees or taxes. We strongly advise international customers to check with their local customs office for guidance before placing an order.

If a delivery is refused, or import duties, customs fees or local taxes are not paid by the recipient, and the parcel is returned to us as a result, we will refund the cost of the goods minus the return delivery charge incurred by us. Original outbound delivery charges are non-refundable in this circumstance.

4. Prices and Payment

All prices shown on our website are in GBP (£). Old Castle Farm Hives is VAT registered, so VAT is payable. Prices are Inclusive of VAT unless stated otherwise, Prices may change at any time prior to, but not after, acceptance of your order. We cannot accept your order until you have paid for it in full. Payment can be made securely through our payment service provider by most major credit or debit cards, Apple Pay or Google Pay.

By using a credit/debit card, Apple Pay or Google Pay to pay for your order, you confirm that the payment method being used is yours. All credit/debit card holders and wallet payment users are subject to validation checks and authorisation by the card issuer or payment provider. If authorisation is refused, we will not accept your order and we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your payment in accordance with your order.

In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone or email. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price.

5. Cancellations and Returns

Please note you may receive slight variations of certain products (e.g. jars) due to supplier manufacturing processes. Some glass jars are made using recycled glass, which supports more sustainable packaging and can result in a slight colour tint (such as a faint green or blue tinge) compared to clear glass. This is normal in the industry and does not affect the jar’s quality, food safety, or volume.

You may cancel your order (or any part of it) at any point before products are delivered to you and up to 14 days afterwards. You may do so either by notifying us by email or writing to us, giving your full name, address and order details, or by returning the product(s). You may not cancel your order if the product has been customised or made to your own specifications, unless the products were faulty or damaged when delivered to you. The responsibility lies with the customer to provide detailed and accurate body measurements for bespoke or custom-made clothing. We are not liable for any ill fit or inaccuracy of measurements, as we manufacture to the specific measurements given, and we cannot offer a refund. Where you decide to cancel an order after it has been dispatched, you will be under a duty to return the goods to us at your own risk and cost.

If goods are returned to us in a damaged, marked, scratched, worn, altered, or otherwise unsaleable condition, we reserve the right at our discretion to refuse a refund or to issue only a partial refund. This includes, but is not limited to, damage caused by improper handling, use, or inadequate packaging during the return process. All products must be returned in the same condition in which they were received, including all original packaging and accessories. All such goods should be returned within 14 days of your cancelling the order. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging.

Where you exercise your statutory right to cancel within 14 days, we will refund all sums paid for the goods together with any standard delivery charge paid for the order. Where free delivery was provided, no delivery refund will be payable. Refunds will be made to the same payment method used at the time of purchase.

If goods are returned after the 14 day cooling off period, a 20% restocking fee may be charged.

We are not liable to pay for any returns postage. Any item returned for exchange will incur an additional delivery charge for the exchanged item to be sent out.

Where you decide to cancel an order after it has been dispatched, you will be under a duty to return the goods to us at your own risk and cost. We recommend using a tracked and insured postal service and retaining proof of postage, as we cannot be responsible for goods lost or damaged in transit on their way back to us.

Old Castle Farm Hives Returns Form (Word version)  |  Old Castle Farm Hives Returns Form (PDF version)

6. Faulty Goods

In the unlikely circumstance of an item being faulty, we will respond to the individual requirements.

If there is a fault with an item of clothing within 12 months, we will normally offer a repair, free of charge, and refund any postage incurred. Please note this does not include faults caused by accident, neglect, misuse or general wear and tear.

Warranty Exclusions — Sentinel Protective Clothing

Elastic, whether in ankle, wrist, waist or back, also wrist Velcro, is not covered under this warranty.

Warranty does not cover:

• Damage to elastic — its lifespan depends on frequency of use and how far it is stretched
• Damage due to normal wear and tear
• Damage due to modification
• Damage due to storage
• Damage due to smoker burns
• Damage due to improper use of the products and poor maintenance

Sentinel Pro Gloves and All Other Gloves

We reserve the right to change the colour of the leather at any time. Leather is a natural product and limited to availability. We will endeavour to provide continuity of the leather grade (thickness) and quality.

7. Limitation of Liability

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

To the fullest extent permitted by law, our liability for any claim arising out of or in connection with these Terms or the use of our Products shall not exceed the purchase price of the Products in question. We shall not be liable for any indirect, incidental, or consequential damages.

Nothing in these Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

8. Force Majeure

We shall not be liable for any delay or failure to perform our obligations, including dispatch and delivery of your order, arising from events beyond our reasonable control. This includes, but is not limited to, natural disasters, strikes, transport or courier delays, supplier failures, power outages, internet failures or government action.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued purchase of Products following such changes constitutes your acceptance of the new Terms.

10. The Consumer Contracts Regulations

• The Consumer Contracts Regulations give you 14 calendar days from the day you receive your goods to cancel.
• You are responsible for returning the item within 14 calendar days of cancelling, and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned.
• You still have rights under the Consumer Rights Act for returning faulty goods bought online.
• Proof of postage should be sufficient evidence of returning goods.

11. Claims

Shortages, incorrect items, or visible transit damage should be notified to Old Castle Farm Hives within 14 days of the invoice date to allow us to investigate promptly. The Company warrants that, where applicable, the goods are at the time of supply within usual tolerances as to quality and finish, and will replace or refund (at its option) the price of any goods which do not comply with this warranty, to the maximum of the price invoiced for the goods.

12. Consumer Rights

Nothing in these Terms affects your statutory rights.

Under the Consumer Rights Act 2015, products supplied must be of satisfactory quality, fit for purpose, and as described. If goods supplied are faulty, damaged or not as described, you may be entitled to a repair, replacement, price reduction or refund in accordance with your legal rights.

Nothing in these Terms excludes or limits any rights available to consumers under applicable law, including the Consumer Rights Act 2015.

13. Disclaimer

We strive to ensure that all the information on our site is accurate. If an error in price or description occurs, we will contact you and ask if you wish to proceed with your order at the correct price or description. We are not obliged to sell products at an incorrect price.

Certain products are exempt from free delivery. These include glass jars, beekeeping machinery, bee feed and Poly Nucs. We reserve the right to charge for delivery at the appropriate rate.

We reserve the right to substitute an unavailable product for one of equal or higher quality, and to alter our clothing designs without notice.

All photographs on our website are for illustrative purposes only and may not always accurately represent colour, due to factors such as display settings and, for leather goods, natural variation in the material. Photographs are a general representation of the range available, not a guarantee of exact appearance.

Disclaimer for Sold Electrical Goods

Product Use and Safety. The use of electrical goods carries inherent risks. It is the customer’s responsibility to ensure that the products are used safely and in accordance with the manufacturer’s instructions and guidelines. Certain electrical goods may require installation by a qualified professional. We strongly recommend that you hire a licensed electrician to install any products that involve electrical wiring or connections, to ensure safety and compliance with local regulations.

Product Descriptions and Specifications. While we strive to provide accurate descriptions and specifications for all products, we do not warrant that the descriptions, colours, dimensions, or other content available on our website or other materials are accurate, complete, reliable, current, or error-free. There may be slight variations in colour and other specifications between the products as shown in our materials and the actual products delivered, due to differences in display settings, manufacturing processes, or other factors.

Electrical Standards and Compatibility. Our products are designed to comply with electrical standards applicable in the United Kingdom. It is the customer’s responsibility to ensure that the products are suitable for use in their specific location and meet local regulatory requirements. We do not guarantee that the products will be compatible with other products, systems, or equipment not provided by us. It is the customer’s responsibility to verify compatibility before purchase.

Limitations of Liability. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the products, including but not limited to damages for loss of profits, business interruption, or loss of information. Our total liability in respect of any claim arising out of or in connection with the sale, use, or performance of the products shall be limited to the purchase price paid for the products in question.

Warranty Exclusions. Except as explicitly stated in these Terms and Conditions or as required by law, we make no representations or warranties of any kind, express or implied. Any third-party products, accessories, or materials included with or recommended for use with our products are provided solely for convenience and are not covered by our warranties. We do not endorse or assume any responsibility for the quality, performance, or safety of such third-party products.

Safety Precautions. Electrical goods must be handled and stored according to the manufacturer’s instructions. Failure to do so may result in damage to the products, personal injury, or property damage. If a product appears to be malfunctioning, damaged, or defective, discontinue use immediately and contact us or the manufacturer for further instructions. Continuing to use a damaged or defective product may result in electric shock, fire, or other hazards.

By purchasing our products, you acknowledge that you have read, understood, and agreed to this disclaimer and the associated risks.

14. Sales of Regulated Substances

The Poisons Act 1972 sets out obligations that suppliers of regulated and reportable substances must follow.

More Information

As a supplier of a regulated poison, we must take appropriate steps to assess whether the purchase of a regulated or reportable poison is suspicious or intended for illicit use. If we consider a purchase suspicious, we are legally obliged to:

• Report any suspicious transactions of regulated substances within 24 hours of considering a transaction to be suspicious.
• Provide all information that we hold which may be of reasonable assistance in identifying the individual involved in a suspicious transaction (e.g. name, email address, home address, payment card details).

The relevant legislation is:

• The Poisons Act 1972 — legislation.gov.uk/ukpga/1972/66
• The Control of Poisons and Explosives Precursors Regulations 2023 — gov.uk guidance

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of the part of the United Kingdom in which you live.

If you are a business customer, the courts of England and Wales shall have exclusive jurisdiction.

16. Intellectual Property

All content on this website, including text, photographs, logos, graphics and product descriptions, is owned by or licensed to Old Castle Farm Hives and may not be copied, reproduced or used without our prior written permission.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store and process your personal information. You can read it here: Privacy and Your Personal Information.