Ordering:

You can purchase a product through the online shop section of our website.

After submitting an order, you will be sent an order acknowledgement email with details of the product(s) you have ordered. Please note this email is an acknowledgement only and not an acceptance of your order. All orders placed by you are subject to acceptance by Old Castle Farm Hives. If your order includes products which are not available from stock, we will contact you by email or telephone. You will have the option to wait until the goods are available from stock or to cancel the order.

Payment Card Security:

We use trusted and established third party payment companies to process your payment card details for purchases made on this website. These companies are Retail Merchant Services.

We do not receive any information on the contents of your credit/debit card from the payment companies, just a notification that your payment was approved or declined.

Your delivery details and chosen products will be collected by the shopping basket system on this website. At the final stages of the checkout process you will be asked to select a ‘Payment Method’,  The payment service provider will collect and process your payment card details on a secure web server to ensure that your payment card details are never compromised.

The payment service provider RETAIL MERCHANT SERVICES we use will provide the highest Levels of security and protection for your payment card.

Delivery information and costs:

We operate using standard Business Hours Monday to Friday 9am – 5.30pm. We will arrange for your order to be shipped to you generally within 1 working day and subject to stock availability. We will notify you if stock is not available and advise on timings. You may then receive your order in parts but will not incur any additional delivery charges.

Old Castle Farm Hives provides a delivery service via a designated courier. The precise timing of a delivery cannot be specified, 95% of all deliveries are next working day, Old Castle Farm Hives shall not be liable or in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond our control. Once delivered the product ordered will become your property and your responsibility except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered.

When possible, we will try to combine your ordered items so that we can reduce the delivery cost, in which case we will contact you and refund as necessary.

Collection can be made at Old Castle Farm, Fairyland Road, Tonna, Neath, SA11 3QB, please ring to arrange.

Please contact us for pallet shipping costs for orders over 95kg.

We accept online orders from the following countries. If you don’t see your country listed, please contact us as we’d be happy to provide you with shipping costs and take your order by other means.

UK:

All of mainland UK, (additional cost will apply)the Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and the Channel Islands.

Royal Mail Second Class 0-2kg
Parcelforce 24 (Next day) 0-95kg
*Some Exclusions May Apply*

Europe:

Austria, Belgium, Bulgaria, Channel Islands, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey.

Parcelforce (Euroeconomy) 0-95kg (Customer is responsible for all duties and taxes)
*Some Exclusions May Apply*

Rest of the World:

Australia, Brazil, Canada, China, Cyprus, Hong Kong, Israel, Japan, New Zealand, Russia, Singapore, South Korea, Taiwan, Ukraine and the USA.

Parcelforce (Globalpriority) or DHL Worldwide.
*Some Exclusions May Apply*

Prices and Payment:

All prices shown on our website are in UK Pounds (£). Old Castle Farm Hives are VAT registered, so VAT is payable. Prices may change at any time prior to, but not after, acceptance of your order. We cannot accept your order until you have paid for it in full. Payment can be made securely through our payment service provider by most major credit or debit cards.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment then we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone or email. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price.

Cancellations and Returns:

Please note you may receive slight variations of certain products e.g. jars etc due to supplier manufacturers, this is normal in the industry but they will always be of the correct volume.

You may cancel your order (or any part of it) at any point before products are delivered to you and up to 14 days afterwards. You may do so either by notifying us by email or writing to us, giving your full name, address and order details, or by returning the product(s). You may not cancel your order if the product has been customised or made to your own specifications unless the products were faulty or damaged when delivered to you. The responsibility lies with the customer to provide detailed and accurate body measurements for a bespoke/custom made clothing, we are not liable for any ill fitting or inaccuracy of measurements as we have manufactured to the specific measurements given and we cannot offer a refund. if  Where you decide to cancel an order after it has been dispatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 14 days of your cancelling the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. Money will be refunded to the same account debited during purchase, excluding the original delivery cost.

We are not liable to pay for any returns postage. Any item returned for exchange will incur an additional delivery charge for the exchanged item to be sent out.

OLD CASTLE FARM HIVES RETURNS FORM (Word version)

OLD CASTLE FARM HIVES RETURNS FORM (PDF version)

 

Faulty Goods:

In the unlikely circumstance of an item being faulty we will respond to the individual requirements.

If there is a fault with an item of clothing within 12 months, we will normally offer a repair, free of charge, and refund any postage incurred. Please note this does not include faults caused by accident, neglect, misuse or general wear and tear.

Warranty Exclusions:

Elastic, whether in ankle, wrist, waist, back also wrist Velcro are not covered under this warranty.

Warranty does not cover:

Damages due to the elastic the length of life depends on how much it’s used and how far it’s stretched.

Damages due to normal wear and tear

Damages due to modification

Damages due to storage

Damages due to smoker burns

Damages due to improper use of the products and poor maintenance

 

The Consumer Contracts Regulations:

  • The Consumer Contracts Regulations give you 14 calendar days from the day you receive your goods to cancel
  • You are responsible for returning the item within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned
  • You still have rights under the Consumer Rights Act for returning faulty goods bought online
  • Proof of postage should be sufficient evidence of returning goods.

Claims:

Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to Old Castle Farm Hives within 14 days of the invoice date. The Company warrants that where applicable the goods are at the time of supply within usual tolerances as to quality and finish and will replace or refund (at its option) the price of any goods which do not comply with this warranty to the maximum of the price invoiced for the goods. As the Company is generally unaware of the use to which its goods will be put, all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.

Disclaimer:

We strive to ensure that all the information on our site is accurate. If an error in price or description occurs, we will contact you and ask if you wish to proceed with your order at the correct price/description. We are not obliged to sell products at an incorrect price.

Certain products are exempt from free delivery, these include Glass Jars, Beekeeping Machinery, Bee Feed, we reserve the right to charge for delivery at the appropriate rate.

We reserve the right to substitute an item for an item of similar quality.

We reserve the right to alter our clothing designs without notice.

The photographs on our website are for illustration only. It is not always possible to accurately portray the colours in our range and this is only a representation of the colour range available.

Old Castle Farm Hive’s does not endorse that any of the clothing that is presented or for sale on the website is “Completely Sting Proof” we categorically state that “Virtually Sting Proof” which is interpreted that you can be stung through any or all of our clothing (or any beekeeping clothing) and therefore cannot accept any claims whatsoever of a sting by any form of insect e.g. Bee or any other stinging insect.

 

Tel: 01639 645333 | 07973 890227
Email: info@oldcastlefarmhives.com

Privacy and your personal information:

This section outlines how this website uses and protects any personal information that you provide when you use the website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Why we need your data?

We need to know your basic personal data in order to fulfil purchases you make from the website, or to respond to your inquiries via contact forms. We will not collect any personal data from you we do not need in order to provide and oversee these services.

What personal data is collected on the website?

When you use a contact form or shopping cart on the website, personal information that may be collected includes your name, email address, postal address phone number and any other personally identifiable information you provide through contact forms.

Forms and shopping carts on the website include consent tick boxes asking for your consent to share this information with us, so the sharing of any personal information will always be done explicitly with your consent and knowledge.

We use trusted and established third party payment companies to process your payment card details for purchases made on this website. This company is Retail Merchant Services. We do not receive any information on the contents of your credit/debit card from the payment company, just a notification that your payment was approved or declined.

How long do we keep your data?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

What are your rights?

You may request details of personal information which we hold about you and request removal of this information at any time by contacting us.

Post: Old Castle Farm Hives, Old Castle Farm, Fairyland Road, Tonna, Neath, SA11 3QB
Tel: 01639 645333 | 07973 890227
Email: info@oldcastlefarmhives.com

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

Who is collecting this data?

Old Castle Farm Hives, Old Castle Farm, Fairyland Road, Tonna, Neath, SA11 3QB
Tel: 01639 645333 | 07973 890227
Email: info@oldcastlefarmhives.com

Email Newsletter

We use MailChimp as our marketing automation platform. By subscribing to our email newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

Cookies:

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the website, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the website more useful to you.

How this website uses cookies

When you use and access the website, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the website, to provide analytics and to store your shopping cart preferences.

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website, deliver advertisements on and through the website.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites: