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Returns
Changed your mind, or something not quite right? Here’s how to send an item back to us.
Changed Your Mind?
No problem. You’ve got 14 days from the day your order arrives to change your mind and send it back, no need to explain why. Just get in touch or pop the item back to us using the steps below.
Get the Returns Form
Print, fill it in, and pop it in the parcel with your return.
How to Send Something Back
1. Fill in the returns form
Print out the form below and pop in your details, your order number, what you’re sending back, and why (didn’t fit, changed your mind, arrived damaged, that sort of thing).
2. Let us know what you’d like
Swap it for something else, or get your money back — just tick the box. Want an exchange? Tell us what you’re after (product, size, colour).
3. Pack it up
Pop the item back in its original packaging, unworn and unused, with the form inside.
4. Send it back
Post it to the address on the form, get proof of postage and use a tracked service if you can, just in case anything goes astray on the way to us.
5. We’ll sort you out
Once it lands with us, we’ll get your exchange or refund moving, back to however you originally paid.
Something Wrong With Your Order?
If your item turns up faulty, damaged, or isn’t what you ordered, contact us before sending it back.
A Few Things Worth Knowing
Refunds
Change your mind within 14 days and we’ll refund what you paid for the item, plus standard delivery. If your order qualified for free delivery, there’s no delivery cost to refund. We don’t cover the cost of posting the item back to us, unless something’s wrong with it.
Made-to-Measure Items
Because bespoke clothing is made to your own measurements, we’re not able to accept cancellations once we’ve started making it, unless there’s a fault.
Bee Suits and Pest Control Suits
Try it on indoors to check the fit, but please don’t wear it out and about. To be eligible for a refund or exchange, suits need to come back to us unworn and unmarked.
International Orders
If a parcel gets sent back to us because customs charges weren’t paid, we’ll refund what you paid for the goods, minus the cost of the return postage we’re charged. The original delivery cost isn’t refundable in this case.
For the full legal terms covering cancellations and returns, see our Terms and Conditions.